Quality Control

The people who we select to be the face of our company dictate the quality of service we offer. With this in mind, we work hard to seek out and retain the highest quality staff.

With our internal recruitment methodology, induction process and training programs, we ensure our workforce is well trained, fully briefed and always ready to perform at the highest level. We find the most appropriate candidates for each position and organisation.

Through our Sigclean Quality Assurance System (SQAS) we maintain the highest standards of service and are able to constantly refine our processes, year in, year out. This system incorporates internal audits, random checks and regular customer feedback, ensuring open communication between staff, management and clients at all times.

Sigclean staff are required to follow standard operating procedures (SOP) written for their respective sectors. Every client site has an SOP manual, which includes cleaning program documentation, site checklists, OH&S details, manual handling procedures and emergency contact information.

Our SQAS is backed up by our 24-hour, 7-day support service, which is ready to assist you, should the need ever arise.

In order to meet the changing demands of our clients and to work well in the Sigclean team, our staff require a solid knowledge base. This foundation is provided by compulsory in-house training and consolidated by our staff development program – ongoing mentoring services provided by the Human Resources Manager and sector supervisors. All staff take part in six-monthly reviews, where personal goals are set, feedback is received and staff can discuss ways to improve performance.

Sigclean staff are fully compliant with occupational health and safety legislation and are committed to providing a safe and healthy work environment.

Sigclean is covered by industry-appropriate insurance: Work Cover, Public Liability and Product Liability.